Returns & Exchanges

At Southwood Garden Centre, we want you to be delighted with your home and garden purchases, which is why we offer a 28-day return window for most items in their original condition. Whether it's a piece of garden furniture or indoor decor, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and within the 28-day return period; please note that perishable goods like live plants have specific 24-hour notification requirements.

• 2.
  Gather Documentation

  Locate your original sales receipt or online order confirmation email to act as proof of purchase for our customer service team.

• 3.
  Return to Store or Post

  Bring your items directly to our information desk in-store for an immediate refund, or contact our support team to arrange a secure courier collection for larger furniture pieces.

• 4.
  Receive Refund

  Once our specialists have inspected the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.